Cookie Policy
Level Up English Tutoring Platform
Last Updated: January 2026
🍪 Contents
1. Introduction
At Level Up English, we value transparency about how we collect and use your data. This Cookie Policy explains how and when we use cookies and similar technologies on our tutoring platform at lessons.levelupenglish.school.
By using our platform, you consent to the use of cookies as described in this policy.
🍪 Cookie Consent: When you first visit our site, a cookie consent banner will appear. By clicking "Accept," you agree to our use of cookies. Only functional cookies necessary for the platform to operate are active by default.
Related Policies
For terms not defined in this Cookie Policy, please refer to our Privacy Policy for more details about data collection and usage.
↑ Back to contents2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.
How Cookies Work
- Storage: Cookies are stored in your browser and contain small amounts of data
- Identification: They help websites recognize you when you return
- Preferences: They remember your settings and preferences
- Security: They keep you logged in securely
Cookie Lifespan
Cookies can be either:
- Session Cookies: Temporary cookies deleted when you close your browser
- Persistent Cookies: Stored on your device until they expire or you delete them
Are Cookies Safe?
Yes! Cookies are safe and do not harm your device. They:
- Cannot carry viruses or malware
- Cannot access other files on your computer
- Can only store information you provide or that the website assigns
For more information about cookies in general, visit All About Cookies.
↑ Back to contents3. How We Use Cookies
Level Up English uses cookies and similar technologies for the following purposes:
3.1 Essential Platform Functionality
- Keep you logged in to your account
- Remember your session as you navigate the platform
- Secure your account and prevent unauthorized access
- Enable lesson bookings and payment processing
- Support the video classroom functionality
3.2 Remember Your Preferences
- Language settings
- Time zone preferences
- Display preferences (e.g., dark mode if applicable)
- "Remember me" login option
- Cookie consent choices
3.3 Improve User Experience
- Track how you use the platform to identify areas for improvement
- Analyze site performance and fix technical issues
- Understand which features are most valuable to users
- Optimize page loading and responsiveness
3.4 Provide Faster Service
- Cache frequently accessed data
- Reduce server load for returning visitors
- Speed up page loading times
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for the platform to function properly. Without them, you would not be able to use key features.
| Purpose | Description | Can Be Disabled? |
|---|---|---|
| Authentication | Keeps you logged in to your account | ❌ No |
| Session Management | Maintains your session as you navigate | ❌ No |
| Security | Protects against unauthorized access | ❌ No |
| Payment Processing | Enables secure transactions via Stripe | ❌ No |
| Video Classroom | Supports video lesson functionality | ❌ No |
⚠️ Important: Strictly necessary cookies cannot be disabled as they are required for the platform to work. Disabling them would prevent you from logging in, booking lessons, or accessing key features.
4.2 Functionality Cookies
These cookies remember your preferences to provide a personalized experience.
| Purpose | Description | Can Be Disabled? |
|---|---|---|
| Language Preference | Remembers your language choice | ✅ Yes |
| Time Zone | Stores your time zone for accurate scheduling | ✅ Yes |
| Display Settings | Remembers layout or theme preferences | ✅ Yes |
| Cookie Consent | Remembers your cookie preferences | ✅ Yes |
4.3 Analytics Cookies
These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously.
| Purpose | Description | Can Be Disabled? |
|---|---|---|
| Usage Analytics | Tracks pages visited and features used | ✅ Yes |
| Performance Monitoring | Measures page load times and errors | ✅ Yes |
| User Journey | Understands how users navigate the site | ✅ Yes |
4.4 Session Cookies vs. Persistent Cookies
Session Cookies:
- Temporary and deleted when you close your browser
- Used for authentication and maintaining your session
- Allow seamless navigation without frequent logins
Persistent Cookies:
- Stored on your device until deleted or expired
- Used to remember preferences and "remember me" login
- Typically expire after a set period (e.g., 30 days, 1 year)
5. Third-Party Cookies
Some cookies on our platform are set by third-party services we use to operate the platform. These services may place their own cookies on your device.
Third-Party Services We Use
Stripe (Payment Processing)
- Purpose: Secure payment processing for lesson bookings
- Cookies: Fraud detection, transaction security
- Privacy Policy: stripe.com/privacy
Video Classroom Provider
- Purpose: Enable video lessons between students and teachers
- Cookies: Session management, connection quality, feature support
Email Service Provider
- Purpose: Send booking confirmations, notifications, and updates
- Cookies: Track email delivery and engagement (anonymized)
🔒 Your Control: Third-party cookies are set by external services. While we choose trusted providers who respect privacy, you can manage these cookies through your browser settings or by contacting the third-party service directly.
No Marketing or Tracking Cookies
We currently do not use:
- Marketing or advertising cookies
- Social media tracking pixels
- Behavioral targeting cookies
- Cross-site tracking
If we add any marketing or tracking cookies in the future, you will be asked to give explicit consent before they are set.
↑ Back to contents6. Managing Cookies
You have full control over cookies and can manage them in several ways:
6.1 Cookie Consent Banner
When you first visit Level Up English, you'll see a cookie consent banner. You can:
- Accept: Allow all cookies (functional and analytics)
- Customize: Choose which types of cookies to allow
- Reject Optional Cookies: Only allow strictly necessary cookies
You can change your cookie preferences at any time through your account settings.
6.2 Browser Settings
Most browsers allow you to control cookies through their settings. You can:
- Block cookies from specific sites
- Delete existing cookies
- Set your browser to reject all cookies
- Receive notifications when cookies are being set
⚠️ Note: Blocking or deleting cookies may limit the functionality of the platform. You may not be able to log in, book lessons, or access certain features if you disable necessary cookies.
6.3 Browser-Specific Guides
Here's how to manage cookies in different browsers:
- Google Chrome: Chrome Cookie Settings
- Mozilla Firefox: Firefox Cookie Settings
- Safari (Desktop): Safari Cookie Settings
- Safari (Mobile): Safari iOS Settings
- Microsoft Edge: Edge Cookie Settings
- Opera: Opera Cookie Settings
6.4 Mobile Devices
Android Browser:
- Open the browser menu
- Go to Settings → Privacy & Security
- Manage cookies and site data
iOS Safari:
- Go to Settings → Safari
- Scroll to Privacy & Security
- Manage cookies and tracking settings
6.5 Do Not Track Signals
Our platform currently does not alter data collection practices when it receives a "Do Not Track" signal from your browser. However, you can still manage cookies through the methods described above.
6.6 Impact of Disabling Cookies
If you disable cookies, you may experience:
- Login Issues: You may not be able to stay logged in
- Lost Preferences: Your settings won't be remembered
- Limited Functionality: Some features may not work properly
- Booking Problems: You may have difficulty completing transactions